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How is our Helpdesk different from a Call Center? Several of our Helpdesk techs are the same techs that come onsite to work on your networks so they are already familiar with your network or have someone sitting next to them who is. Unlike other IT Providers, we do not outsource our helpdesk to a Call Center far away that has never actually seen your business or your network. It just makes phone support less frustrating. Compare these 2 conversations:
Support Call to Call Center:
Support Call to Locke Systems Helpdesk:
Also assigned to assist the helpdesk each day is a rotation of our Network Engineers who handle escalated issues that might need more expertise.
We’re a CPA firm with two locations in the Seattle area. We’ve been working with Locke Systems for the past five years, and they are a breath of fresh air. They provide routine monthly server management, new workstation installs, virus removal, and a host of other services. They are reliable, knowledgeable, friendly, courteous, and good value for money. I’d highly recommend Den and his firm for any of your hardware or software needs.
As a small but growing business owner Locke Systems Inc has been a perfect fit for our IT computer needs. Your company has been very responsive in tuning up our existing computer infrastructure putting in safeguards as necessary. Locke Systems Inc advised us on new computer equipment to purchase and handled the purchase, installation and integration into our system in a very efficient way with minimal disruption. Having the ability to call or email Locke Systems Inc with a problem and have you remotely access our equipment and solve the problem has saved us both time and money. We have always found Locke Systems Inc staff to be very knowledgeable and quick to solve the problem while being patient and courteous with us at the same time. We appreciate your being in business!
Starting a new retail business in 2004, we needed the best IT team for our computer set up and maintenance. We have been pleased with Locke Systems, who have been with us for over 9 years now. Through power outages, computer upgrades, new installs, and unexplainable computer issues, Locke Systems has been responsive and thorough. In fact, there has never been a computer problem they haven’t been able to resolve for us.Our business only operates as smoothly as our computers... and we wouldn’t trust our technical issues with anyone other than Locke Systems!
Den Locke and his team are my Go-To company for IT support. They have saved my neck more than once over the years with immediate assistance when things have “crashed”. I highly recommend this talented (and very nice) group for your ongoing or emergency IT support needs.
Den and the group at Locke Systems have been handling our computers for a number of years. One call and they are fixing our systems in a timely manner. Their immediate action keeps Equipment Unlimited in business when a computer issue occurs.
I wanted to let you know what a great job Locke Systems has done for us over the past 7+ years. Your talented team has always been very responsive with all our computer needs. I would not hesitate to recommend Locke Systems to any business for their computer services and solutions.
We have been a client of Locke Systems for a number of years. They have helped us with viruses, servers, computers, FTPs, and many other projects as well as the ongoing maintenance of our systems. Locke Systems is solutions oriented and works fast to resolve problems and prevent them from happening again in the future. You will be happy you chose to work with Den and his team!